You are here:

Customer compliments, comments and complaints

The Disability Resource Centre aims to provide a service that is high quality.

We welcome your comments and feedback on your experience of our organisation, whether these are good or bad. This helps us to ensure that we continue to develop and improve our service.

If you wish to make a compliment, complaint or a comment specifically about our debt advice service, we have an additional policy covering this service which complies with the regulatory and operational requirements of the FCA, FOS and standards defined by Advice UK. This service includes details of how to make a complaint to the Financial Services Ombudsman. To download a copy of this policy, please click on the link immediately below:

Debt Advice Service - policy for comments, compliments and complaints

For all other compliments, comments or complaints about DRC's wider services, please read our policy outlined below:

Compliments/Comments

If you are happy with the service you have received from us, please tell us! We will make sure your compliments and comments are passed on the people concerned.

We also welcome your comments on how we might improve our services. They will be acknowledged and given careful consideration.

Complaints

If you have been unhappy with:

  • The quality of service you have received
  • Delay in providing you with information requested
  • Or anything else to do with our services, please let us know.

We would like the opportunity to put it right.

We will respond to your complaint as promptly as possible – we aim to acknowledge all complaints within two working days.

However if your complaint is complicated, we may need longer to investigate it. If we do, we will tell you, explaining the reasons for the delay and advising you of when you can expect an outcome.

If you are not satisfied with the response to your complaint you have the right to appeal. You will be asked to say why you remain unhappy and what you feel should happen to put your complaint right.

You will be invited to put your complaint to a panel of three people who have not previously been involved. The panel will investigate and their decision will be final.

Please send us full details of your compliment, comment or complaint and remember to include the following:

Your name, address, telephone number, date and full details of your compliment, comment or complaint.

Disability Resource Centre 2012 -  The Disability Resource Centre is a Registered Charity (No 1034581) and a Company Limited by Guarantee (No 2897250)